One Doll Purchased = One Doll Donated

Frequently Asked Questions

 

Q: What are the dolls made of?
A: 100% Cotton Body, 35% Wool/65% Rayon Felt and 100% Polyester Fiber Fill

Q: Can I wash my doll?
A: All dolls should be hand washed and left to air dry.

Q; What age are your dolls intended for?
A: We strive to have the dolls safe for children of all ages. If they have accessories or clothing, please remove the accessories and watch your child carefully as small items can become a choking hazard for children under the age of 3.

Q: Are your dolls durable? 
A: Yes! Our dolls are double stitched and tested prior to shipping. They are extremely durable for gentle play. However, rough play by any child or animal can damage the doll and is not recommended.

Q: What is your turnaround time? 
A: Custom doll orders have a standard 4-6 week turnaround time. Does NOT included weekends or holidays. All ready to ship items will ship in 1-3 business days.

Q: Do you offer repairs? 
A: All repairs are subject to Desert Island Friends review. Repairs are offered for 7 days after receipt of doll due to manufacture defect only.  

Q: Can we customize our dolls? 
A: Yes! You can choose from a standard heartbeat, to a customized heartbeat. You can also choose doll color, eye color, hair color, and hair style.

Q: Do you offer custom clothes? 
A: Yes! You can order custom clothes in a variety of styles.

Q: Can you wash their clothes? 
A: Handwashing and flat drying is recommended.

Q: What comes with a custom doll? 
A: All dolls come with undergarments if no clothes/accessories are ordered. They also come in a custom drawstring bag.

Q: Do your clothes fit other dolls? 
A: Yes all clothes fit 18-22” dolls. All clothes will also fit all Desert Island Friends animals.  

 

 

Q: Do you offer a military discount? 
A: Our military discount is offered on our Basic Solider Doll (discount already shown).

Q: Do have offer all military branch clothing prints? 
A: We currently offer Army, Air Force, Navy and Marines.  -HOOAH!

Q: Does my doll purchase go towards a donated doll? 
A: Yes! One doll purchased=One doll donated